ArcGIS - Frequently Asked Questions
Who is eligible to purchase ESRI ArcGIS?
Is there a student version of ArcGIS?
How do I purchase Esri ArcGIS?
Where can I get training for ArcGIS?
What is ArcGIS Maps for Adobe Creative Cloud, and how do I get it?
Who do I contact for ArcGIS support?
Who is eligible to purchase ESRI ArcGIS?
This software is licensed by the University of Pennsylvania and is restricted to Institutional use only by Penn faculty and staff, as well as faculty and staff of Penn Medicine, for Penn-related academic or administrative use or for Penn-related academic research on a Penn-owned computer.
Is there a student version of ArcGIS?
Professors using ArcGIS in their classroom may arrange for trial versions for students in their classes. Additionally, students may purchase educationally discounted full versions of ArcGIS Advanced on the Esri website.
How do I purchase ESRI ArcGIS?
Please visit the How to Order page for directions.
Note: Customers agree to use Esri Offerings provided under an educational program for one of two use cases - Teaching/Instruction & Research or Administrative Use.
“Teaching/Instruction & Research" use is solely for educational purposes during the educational use Term.
“Administrative Use” means administrative activities that are not directly related to instruction or education, such as asset mapping, facilities management, demographic analysis, routing, campus safety, and accessibility analysis.
When ordering your software, please select the appropriate use case for your purchase.
I installed ArcGIS but Spatial Analyst isn't showing up. What should I do?
Launch "ArcMap". Go to Customize ->Extensions. Then check the extensions that you have authorized and close it.
Where can I get training for ArcGIS?
Esri has introduced a new class readiness tool for their instructor-led courses. The readiness tool returns qualitative results to help you determine if a class is a good match for existing skills and will provide you with a list of relevant e-Learning resources to review before starting a class.
What is ArcGIS Maps for Adobe Creative Cloud, and how do I get it?
With ArcGIS Maps for Adobe Creative Cloud, creative professionals can access and design with data-driven maps inside Adobe Illustrator and Photoshop. The ArcGIS and Adobe® integration opens GIS up to an expanding group of design- and communications-focused users, who can now make direct use of spatial information. Cartographers can have the best of both worlds, too, since they can now work in Adobe and ArcGIS simultaneously. ArcGIS Maps for Adobe Creative Cloud allows design professionals to directly access fit-for-use GIS content from your ArcGIS platform. Enrich publicly available content with your own local data and create map artwork that stands out with your branding information.
Users with an Adobe Creative Cloud subscription can sign-up with their email address, install, and use a complimentary version of ArcGIS Maps for Adobe Creative Cloud at no cost. Current ArcGIS Online Level 2 accounts have access to the full-version of the add-on.
You can find additional resources here, and there are also tutorials available on YouTube.
Who do I contact for ArcGIS support?
Under the site license agreement, OSL is a technical support liaison. For support, send an email to licenses@upenn.edu with a short description of the issue, and we will contact Support on your behalf. If you have general questions or need updates, please see the the ArcGis Online Help page.
You can also download the Esri Support App for iOS and Android.