InCommon - Frequently Asked Questions

Who is eligible to purchase an InCommon certificate?

This software is licensed by the University of Pennsylvania and is restricted to Institutional use only by Penn faculty and staff, as well as faculty and staff of Penn Medicine, for Penn-related academic use or for Penn-related academic research on a Penn-owned computer. 

Are students eligible to purchase InCommon certificates? 

No, students are not eligible.

How do I purchase InCommon certificates?

Please visit the How to Order page for directions.

How do I start using my InCommon certificate?

Once your request is submitted on the InCommon site, your certificate will be approved by OSL and you will a receive confirmation email with the download link to your certificate.

If I am from UPHS, who would I work with to get an InCommon certificate?

Mike Moran is the Information Security Officer at UPHS. He can be reached at michael.moran@uphs.upenn.edu.

How do I get support for an InCommon SSL certificate issue?

Please contact OSL at licenses@upenn.edu and we will be able to contact Sectigo InCommon support on your behalf.